Overview
We want you to shop with confidence. If you are not completely satisfied with your purchase, we offer returns on eligible items within 30 days of delivery.
To qualify for a return, items must:
- Be unused and unopened.
- Be in the same condition as received.
- Include all original packaging, seals, shrink wrap, and accessories.
- Be accompanied by proof of purchase or your order number.
Please do not send your return directly to the manufacturer.
Non-Returnable Items
Due to the collectible nature of trading card products, the following items are not eligible for return or refund:
- Opened booster packs
- Opened booster boxes
- Opened Elite Trainer Boxes (ETBs)
- Opened starter decks or preconstructed decks
- Opened bundles or collection boxes
- Individual trading cards (raw or graded)
- Mystery boxes or mystery packs
- Digital products or downloadable content
- Gift cards
- Clearance, sale, or final sale items
Any product with broken seals, opened packaging, or signs of tampering cannot be returned.
Damaged, Incorrect, or Missing Items
If your order arrives:
- Damaged during shipping
- Missing items
- Incorrectly fulfilled
Please contact us within 5 days of delivery.
Include:
- Your order number
- Photos of the shipping box
- Photos of the product
- Photos of any damage
We will review your claim and work with you to resolve the issue as quickly as possible.
Trading Card Condition
Trading cards and sealed products may have minor manufacturer imperfections, including:
- Slight corner whitening
- Minor print lines
- Centering differences
- Factory scratches
- Packaging imperfections
These are considered normal manufacturing variations and are not considered defects.
Because card grading is subjective, we cannot guarantee any card will receive a specific PSA, Beckett (BGS), CGC, or other grading company grade.
Refunds
Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.
If approved, your refund will be issued to your original payment method within several business days.
Shipping charges are non-refundable unless the return is the result of our error.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at:
{email address}
Exchanges
We only replace items that arrive damaged, defective, or were shipped incorrectly.
If you need an exchange for the same item, please contact:
Email: {email address}
Return Address:
{physical address}
Exchanges are subject to product availability.
Returns
To return an eligible item, ship it to:
{physical address}
Customers are responsible for return shipping costs unless the return is due to our error.
We recommend using a trackable shipping service and purchasing shipping insurance for higher-value items. We are not responsible for returns lost or damaged during transit.
Cancellations
Orders may be canceled before shipment.
Once an order has shipped, it cannot be canceled and must follow our standard return policy.
Preorders may be canceled before product release unless otherwise stated on the product page.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages.
If your package is lost in transit, please contact us so we can assist you with filing a claim with the shipping carrier.
Need Help?
If you have any questions regarding returns, refunds, or exchanges, please contact us at:
Email: {email address}
We are happy to help and will respond as quickly as possible.
This version is much closer to what established trading card retailers like TCGPlayer stores, card shops, and collectible retailers use, while remaining customer-friendly and protecting you from common issues such as pack opening, card swapping, and grading-related return requests.